Record number of complaints to IFSO
The Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) received a record number of enquiries in the past year - close to 5,000, a 21% increase on the previous year.
Staff have been made available at the Nelson Community Hub at the Trafalgar Centre to help AMI, State, NZI, NAC, Lumley, Lantern, ASB, Bank of New Zealand, Westpac, and the Co-operative Bank customers with claims and general insurance support.
The hub has been open since 8.30am last Friday .
As of 8am 22 August, 563 claims have been received, with more likely to follow once customers are able to return home to the worst affected areas.
Many customers have reported damage from water ingress and flooding to their homes and property, with reports of flooded vehicles as well.
Assessors have been on the ground since Friday and are making contact with the most impacted customers to review the extent of the damage.
While the Nelson and Tasman regions appear to be the worst affected, the insurers have also received claims in Northland, Auckland, Taranaki, Wellington and Marlborough for landslips and flood damage.
