Wednesday, 10 March 2021 05:55

Bank closures a real headache

Written by  Jessica Marshall
RWNZ says rural communities are being ignored as Kiwibank moves to close five banks in regional areas. RWNZ says rural communities are being ignored as Kiwibank moves to close five banks in regional areas.

Rural Women New Zealand (RWNZ) says rural communities are being ignored as Kiwibank moves to close five banks in regional areas.

The news that Kiwibank was consulting with staff members and communities over the potential closure of seven branches, including branches in Balclutha, Gisborne, Matamata, Waihi and Waipukurau, was announced February 25.

“Reductions in services in rural communities is causing a deeper inequity of the provision of those services, compared with urban communities, adding pressures that are just not needed in this current social and economic climate,” says RWNZ national president Gill Naylor.

She says her organisation hopes that Kiwibank will use the agency model for other businesses to make sure banking services remain available in rural centres.

“There needs to be continued support for people to transact their daily lives in dignity.”

Naylor adds that an agency model would need to provide spaces for private, complex discussions.

“It is not acceptable for people to be discussing their personal banking requirements with staff, while standing in a line with others who just want to pay a bill,” she adds.

“RWNZ believes that rural communities need services close to where they live – this is particularly important for those where distance and lack of internet connectivity are more sharply felt.”

However, a Kiwibank spokesperson told Rural News that over-the-counter transactions in branches have declined.

“In some areas we now have half the number of customers visiting our branches as we did five years ago,” they said, adding that since Covid lockdowns came into play in 2020, visitor numbers in branches have not recovered.

“For every 1,000 transactions at Kiwibank, 977 are now digital, 15 are via ATM, five are in branch and three are through our contact centre.

“We are mindful this proposal may create uncertainty for some.”

The spokesperson says the bank has informed branch staff and are contacting community groups seeking feedback.

“We want to hear how our customers and community is using branches, what banking services they value, and what support they may need to be able to access banking services.”

Kiwibank say feedback can be submitted by email or mail by close of business Friday 12 March.

A final decision on the branch closures is expected in late March.

More like this

Bridging the gap with rural New Zealand

OPINION: One thing I keep hearing from rural New Zealanders is the importance of relationships. Strong relationships don’t just happen - they take trust, consistency, and time.

Featured

Every vote will count - Alliance chair

An independent report, prepared for Alliance farmer shareholders is backing the proposed $250 million joint venture investment by Irish company Dawn Meats Group.

John Deere technician's record hat trick

Whangarei field service technician, Bryce Dickson has cemented his place in John Deere’s history, becoming the first ever person to win an award for the third time at the annual Australian and New Zealand Technician of the Year Awards, announced at a gala dinner in Brisbane last night.

Australia develops first local mRNA FMD vaccine

Foot and Mouth Disease outbreaks could have a detrimental impact on any country's rural sector, as seen in the United Kingdom's 2000 outbreak that saw the compulsory slaughter of over six million animals.

National

Machinery & Products

Tech might take time

Agritech Unleashed – a one-day event held recently at Mystery Creek, near Hamilton – focused on technology as an ‘enabler’…

John Deere acquires GUSS Automation

John Deere has announced the full acquisition of GUSS Automation, LLC, a globally recognised leader in supervised high-value crop autonomy,…

Fencing excellence celebrated

The Fencing Contractors Association of New Zealand (FCANZ) celebrated the best of the best at the 2025 Fencing Industry Awards,…

» Latest Print Issues Online

The Hound

A step too far

OPINION: For years, the ironically named Dr Mike Joy has used his position at Victoria University to wage an activist-style…

Save us from SAFE

OPINION: A mate of yours truly has had an absolute gutsful of the activist group SAFE.

» Connect with Rural News

» eNewsletter

Subscribe to our weekly newsletter