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From left, Jan-Phillip Weber (Global Head of Product Support), Ulrich Timcke (SVP Global After Sales), Mike Parris (Landpower Technical Service Manager), Christian Radons (CLAAS Global Sales Director)
Christchurch-headquartered Landpower and its Claas Harvest Centre dealerships has taken out the Global After Sales Excellence award in Germany, during the annual Claas after sales meeting at the end of January.
The Claas Global After Sales Excellence Award was developed to express Claas’s general appreciation for their global after sales network, which spans 134 countries and wholesale partners. The criterion for the award is based on performance within the four after-sales core functions of Customer Service Efficiency, Business Development, Product Portfolios and Supply Chain Management.
Christian Radons, Claas global sales director, said, “Service is the backbone of our success. Our global after-sales network strives to maximise our machines’ uptime, increase customer service efficiency, and supports our business with machine servicing, spare parts, service, and digital products. We give our customers the promise of harvest, and through our strategic objectives, build customer loyalty, growth and profitability.
“Landpower is an outstanding ambassador of our brand values and a high-performing distribution partner who is always professional in what they do to benefit New Zealand and Australian farmers.”
Across Australia and New Zealand, Landpower has developed a network that encompasses 33 Harvest Centres and 20 independent dealerships.
“We are delighted to have been recognised as an outstanding ambassador of the Claas brand values and a high-performing distribution partner.
“We have proudly represented Claas since 1987 and we are committed to providing world class service and after sales support, to go with the world class machinery we sell,” says Landpower CEO, Richard Wilson.
The award, accepted by Mike Parris, technical service manager followed his presentation to an audience of two hundred attendees at the Claas Future is Calling Conference.
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