Customer success manager Royce Sharplin says the partnership represents two key firsts for Radfords, a move into the asparagus sector and the first remote implementation of its packhouse solutions, due to the Covid-19 pandemic.
“This reaffirms that our strategy to diversify into wider fresh produce sectors to complement our traditional kiwifruit, apple, citrus and avocado markets is on the right track,” Sharplin says.
“It would have taken a lot of trust to implement our systems from afar. Go-live last August followed a condensed timeframe from scope to delivery, achieved by a strong partnership with an enthusiastic and proactive team from Raffa Fields,” he says.
He says “out-of-the-box” traceability, grading and inventory management solution, FreshPack and quality control-focussed application FreshQuality were launched at Raffa Fields’ Victoria packhouse in time for the 2021 spring harvest.
Radfords’ product owner Nick Eggman says FreshPack has evolved in the years since its development to be “produce-agnostic”, allowing any producer to adopt it without customisation beyond minor configuration to suit individual workflows.
“More than 80 fresh produce packhouses around the world are now using FreshPack. As it is off-the-shelf, the only modification made for Raffa Fields (after go-live) was to integrate scales to record weight crates at the time of receival,” Eggman says.
“Traceability was a key objective for Raffa Fields. They needed a system that provided good inventory and stock control from harvesting to distribution and helped them move away from handwritten notes and duplication of data.”
He says Raffa Fields needed the Radford Software solutions to work.
“They could see the benefits and worked hard to help us make it happen. There was a certain onus on the Raffa team to ensure they had done the testing and knew how to execute the process so when asparagus arrived at the packhouse, there were no surprises.”
He says the biggest challenge was not being on the ground during the crucial stages of the product.
“We had to rely on information provided to be correct – everything from the layout of the packhouse to how the business worked. It required constant and clear communication and documentation. Raffa Fields’ willingness to invest in the process made the project successful,” Eggman says.
