Tuesday, 31 August 2021 11:47

Insurers able to support customers despite alert level changes

Written by  Staff Reporters
Flooding in West Auckland has led the Insurance Council of New Zealand to remind customers that insurers are able to support them during the higher Covid-19 alert levels. Flooding in West Auckland has led the Insurance Council of New Zealand to remind customers that insurers are able to support them during the higher Covid-19 alert levels.

The Insurance Council of New Zealand (ICNZ) has confirmed that insurers are able to support customers despite the current Covid-19 alert level settings.

The announcement has come after flooding affected West Auckland overnight.

“If you have been affected by the rain and floods, don’t hesitate to contact your insurer, who is open and available to support you with processes in place to comply with alert level requirements,” says Tim Grafton, chief executive of ICNZ.

As an essential service, insurers are able to support critical work and make safe repairs. All ICNZ members have confirmed that processes have been established to ensure all necessary steps are taken to limit or eliminate the risk of spreading Covid-19.

“Your first step is to contact your insurer, they will then be able to walk you through what their response will be like at Level 4,” says Grafton.

ICNZ says that after the initial steps to ensure the safety of yourself and those around you, there are some things you can do to help with the necessary recovery and support a smooth claim process.

  • If your property is damaged, contact your insurance provider as soon as possible.
  • If you rent your property, contact your landlord and your contents insurance provider as soon as possible.
  • Take photos and videos of any damage and note down the details of valuable items.
  • If it’s safe, don’t dispose of anything until you’ve spoken to your insurer as it will help speed up the assessment of your claim.

More like this

Locally grown fruits, veg in full supply

One of the country’s two largest supermarket chains is reporting that for the first time since the disruption of Covid, they have largely full supply on almost all fruit and vegetables grown locally.

Global shipping rates soar again

Covid-19 took global shipping rates to mind boggling highs, but over the subsequent 12-15 months they returned to more sustainable levels. Fast forward to July 2024 and rates have nearly doubled over three months.

HortNZ helps growers rebuild, recover

Horticulture New Zealand (HortNZ) chief executive Nadine Tunley says the industry-good body’s support for growers has proven to be multifaceted.

Insurance Council urges bold action

The Insurance Council of New Zealand (ICNZ) is urging the Government to take a leadership role on climate adaptation and build New Zealand’s resilience against the impacts of climate change on lives and property.

Featured

Massey Research Field Day attracts huge interest

More than 200 people turned out on Thursday, November 21 to see what progress has been made on one of NZ's biggest and most comprehensive agriculture research programmes on regenerative agriculture.

Expo set to wow again

Stellar speakers, top-notch trade sites, innovation, technology and connections are all on offer at the 2025 East Coast Farming Expo being once again hosted in Wairoa in February.

A year of global challenges

As a guest of the Italian Trade Association, Rural News Group Machinery Editor Mark Daniel took the opportunity to make an early November dash to Bologna to the 46th EIMA exhibition.

National

Winter grazing warning

Every time people from overseas see photographs of cows up to their hocks in mud it's bad for New Zealand.

ANZ defends farm lending rates

The country's largest lender to the agriculture sector says it's not favouring home loans over farm and business lending.

Machinery & Products

Expo set to wow again

Stellar speakers, top-notch trade sites, innovation, technology and connections are all on offer at the 2025 East Coast Farming Expo…

A year of global challenges

As a guest of the Italian Trade Association, Rural News Group Machinery Editor Mark Daniel took the opportunity to make…

» Latest Print Issues Online

The Hound

Review SOEs!

OPINION: NIWA has long weathered complaints about alleged stifling of competition in forecasting, and more recently, claims of lack of…

Bank reset

OPINION: Adding to calls to get banks to 'back off', NZ Agri Brokers director Andrew Laming has revealed that the…

» Connect with Rural News

» eNewsletter

Subscribe to our weekly newsletter