Friday, 27 October 2017 12:55

Doing things differently at Fonterra

Written by  Pam Tipa
Mark Piper. Mark Piper.

Fonterra has been asking its staff how it could do things differently and how it could disrupt itself, says Mark Piper, the co-op’s director of group R&D.

While Fonterra is a young company, New Zealand has been dairy farming for 100 years, he says.

“It is quite hard for us to get our heads around how we may choose to disrupt ourselves, how we may choose to completely change the way we do things,” Piper told an Export NZ conference.

“We are asking our own staff internally ‘what do you think we could do differently; how do you think it would work?’ ” he says. “Rather than run it through the usual process they are taking the questions out and incubating them.

“We are saying ‘we will give you some time, a little bit of start-up capital, then you come back and give us a value proposition and you pitch it to us as you would pitch it to a venture capital board’.

“That is helping us engage and develop our own staff. It has been running for 15 months with about 189 ideas submitted into it.” A couple of those ideas are already in train and have had a positive return within three months.

Describing the process, Piper says they first get all the ideas in and then a panel narrows them down and picks the best ones. They have seen about 15 teams come to a disrupt ‘hackathon’ session. They give them coaches to work with, refine their ideas and get market input.

They pitch to another panel which narrows the field down to about four ideas. They spend three months, again working with coaches. After three months they pitch again and say ‘here’s what it looks like, here’s the customer base, please back our idea’.

Piper says they are at the stage of a second pitch battle held recently, from which some ideas will go to the Business as Usual areas and some will continue to be incubated.

Some will say they need more work, and staff are free to keep working on it as part of their day job and can bring the idea back once it has been further developed.

“Some of the ideas we don’t have to incubate at all; we have said “that’s a good idea; put it in tomorrow’. To some we say ‘they are great ideas but we can’t invest in all of them’, so we narrow it down to ‘what do we think will have the biggest impact fiscally and also for our customer?’

“It has been a fun process to be involved in.”

Though the R&D people are typically introvert and reflective thinkers, they are expected to be the brains of innovation; so Piper told his team he wanted them to submit the most ideas and they did.

The big joy of being a global company is the diversity of the people, he says.

People aged 21-60 have taken part in this programme, with eight languages spoken, 27 nationalities and almost an equal gender mix.

“It has been good for encouraging the diversity we have.”

Piper’s advice to business is that you need to know who or what is going to disrupt you and you should look at disrupting yourself.

“That is one of the hardest things, especially if you’ve got you own business and you’ve built it up and you are super proud of it; how do you disrupt yourself? How do you take the ego and pride out of it a bit, take a step across and say ‘that was a fantastic product and I’m glad I did it?’

“But this is where the world is moving to, how do we move with it?”

More like this

Editorial: Well Done, Miles!

OPINION: In 2018, when Fonterra’s board tapped Miles Hurrell to step in as interim chief executive, the co-operative was in the doldrums.

Next CEO

OPINION: Who will replace Miles Hurrell as Fonterra's next CEO?

Media Obsession

OPINION: The mainstream media's obsession with (sleazy) 'tabloid' issues were to the fore at Fonterra's recent media conference to discuss its interim results.

Featured

Govt Commits $4m to Rural Wellbeing Initiatives

While the District Field Days brought with it a welcome dose of sunshine, it also attracted a significant cohort of sitting members from the Beehive – as one might expect in an election year.

Shane Jordan Beats Brother to Win NZ Timbersports Title

While not all sibling rivalries come to blows, one headline event at the recent New Zealand Rural Games held in Palmerston North certainly did, when reigning World Champion Jack Jordan was denied the opportunity of defending his world title in Europe later this year, after being beaten by his big brother’s superior axle blows, at the Stihl Timbersports Nationals.

National

Machinery & Products

Chinese Tractors Eye Western Europe

Having caused quite a stir at last year’s Agritechnica, Chinese manufacturer Zoomlion is reported to be conducting large-scale field trials…

Franz Grimme Turns 80

Franz Grimme recently celebrated his 80th birthday earlier March and continues to be an entrepreneur with passion and pioneering spirit,…

» Latest Print Issues Online

The Hound

What A Choice!

OPINION: If you ask this old mutt, the choice at the next election isn't shaping up as a contest of…

Your Call!

OPINION: A mate of yours says we're long overdue for a reckoning on what value farmers really get for the…

» Connect with Rural News

» eNewsletter

Subscribe to our weekly newsletter