Tuesday, 27 March 2012 14:53

Canadians stand by processor

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HERE'S A rare beast: a money-back performance guarantee on a dairy

feed processor. Local distributor Tulloch Farm Machines makes this offer on behalf of its Canadian principal Supreme International Ltd, Alberta.

Supreme's certificate says, among other details, "if the Supreme processor does not perform as our factory staff told you it would – based on our understanding of your requirements as per your completed 'performance guarantee questionnaire' – Supreme International Ltd will refund your total purchase price. It is of no advantage to Supreme International to sell a piece of equipment that you are not satisfied with."

Says Supreme's offshore manager Joel Huberdeau, "We're the first and, I believe, the only large machinery company to offer this kind of guarantee."

All Supreme mixers – pull types, truck mounted and stationary – use vertical integrators, Huberdeau says. "We were the first in North America to use vertical mixers and now there are 30-35 different manufacturers in North America and 80-90 worldwide using this method."

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