John Deere Secures Record 20-Harvester Deal
The old saying is ‘go big or go home’, which appears to be something that German contracting business Kohl Harvest of Saxony-Anhalt in Bavaria has done with a record order for John Deere.
It will offer an extended range of digital and support capabilities which build on the existing suite of tools such as John Deere Operations Center and Equipment Mobile, giving customers access to basic maintenance and operator manuals, and warranty information.
The Operations Center PRO Service offers technician-capable tools to allow customers to choose who repairs their equipment – whether that be their John Deere dealership, a local mechanic, or themselves.
Advanced Diagnostics and Repair Tools Now Available
JD Australia and New Zealand director aftermarket and customer support, Steph Gersekowski, said it gives customers access to relevant and current content in PIN/ machine‑specific manuals, as well as the ability to perform advanced actions, such as reprogramming controllers, running real-time diagnostics and carrying out interactive tests and calibrations.
“We know that when a customer decides to purchase John Deere equipment, they are choosing to invest in the latest technology and innovation, so we want to make sure they have all the tools they need, to not only support their equipment, but to get the most out of it in terms of uptime and productivity.”
Flexible Licensing Options for Customers and Service Providers
Operations Center PRO Service is a licence-based solution that can be purchased through any John Deere dealership and accessed through a free John Deere Operations Center account.
Once logged in, the user simply inputs each piece of equipment using the serial or PIN number to access the capabilities of Operations Center Pro Service.
Customers can select from three different types of licences, depending on their individual requirements. The annual licences start with a Machine licence for a single machine, while customers who have a large fleet can benefit from economies of scale with the Organisation licence.
External third-party service providers can also use Operations Center PRO Service to support their customers who run John Deere equipment through a Service Business licence, which gives users access to up to 10 local installations, with pricing varying depending on industry.
PRO Service delivers digital repair content, filtered by year and model number, and offers users additional information to help troubleshoot, diagnose, and repair their machines.
Specific features now brought together include, machine health insights and diagnostic trouble codes, PINspecific machine content, including manuals, software reprogramming, diagnostic readings, diagnostic recordings, interactive diagnostic tests, calibrations, JDLink information and warranty information.
Focus on Speed, Flexibility and Uptime
JD ANZ manager, production systems specialists, Max Cusack, says the primary advantages of Operation Center PRO Service are choice and speed.
“If you have the Operation Center PRO Service annual licence you can log in, understand what that diagnostic trouble code is and see if it’s something you might want to fix yourself or, alternatively, engage your local John Deere.”
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