The Real Estate Institute of New Zealand (REINZ) reckons, "home owners and agents can take satisfaction from a survey showing improvements in the population's rating of real estate agents, and an even better rating by those who've dealt with agents in the past 12 months". This comes care of a Nielsen survey done by the Real Estate Agent Authority. A mate of the Hound rather facetiously reckons a similar claim would be made by ISIS if it commissioned a survey on its own behalf to ask about public perceptions of the terrorist group.